1. Agreement to Terms
Welcome to Postack Delivery. These Terms of Service (“Terms”) constitute a legally binding agreement made between you (“Customer”, “you”) and Postack Delivery Ltd (“Postack”, “we”, “us”, or “our”), concerning your access to and use of the Postack Delivery webstore, mobile application, and delivery network in Lusaka, Zambia.
By accessing or using our platform, placing an order, or creating an account, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree with all of these Terms, you are expressly prohibited from using the platform and must discontinue use immediately.
2. Account Registration & Security
To access certain features of the platform or complete purchases, you may be required to register for an account using your mobile phone number and/or email address. You agree to:
- Provide accurate, current, and complete registration information.
- Maintain the confidentiality of your account credentials and one-time verification passwords (OTPs).
- Promptly notify us of any unauthorized use or security breaches regarding your account.
- Accept responsibility for all activities that occur under your registered credentials.
3. Ordering, Pricing & Payment Methods
All prices displayed on the Postack platform are quoted in Zambian Kwacha (ZMW) and are inclusive of applicable taxes where required. Delivery fees are explicitly calculated and disclosed prior to payment.
- Payment Processing: We accept MTN Mobile Money, Airtel Money, Zamtel Kwacha, and Visa / Mastercard payments. Mobile Money payments require confirmation via a secure USSD push prompt sent directly to your mobile handset.
- Order Confirmation: An order is deemed confirmed once payment authorization is received and the order status changes to “Preparing”.
- Product Availability: Items are subject to real-time dark-store availability. In the rare event that a selected item is out of stock, our fulfillment desk will contact you to arrange an equivalent substitute or process an instant refund for the item.
4. Delivery Operations & Handover
Postack operates an on-demand courier fleet across Lusaka. Deliveries are dispatched to the exact GPS pin and delivery address specified during checkout.
- Delivery Window: Target fulfillment times (typically 20 to 45 minutes) are estimates based on routine traffic and weather conditions in Lusaka.
- Customer Availability: Customers must ensure their phone is reachable upon courier arrival. Couriers will wait up to 10 minutes at the designated delivery address before marking an order as unreachable.
5. Cancellations & Refunds
Our cancellation and refund policies are governed by our Returns & Refund Policy. Orders may be cancelled free of charge while in “Pending” or “Preparing” status prior to courier dispatch.
6. Intellectual Property & Prohibited Conduct
All trademarks, service marks, platform software, interfaces, designs, and content are the proprietary property of Postack Delivery Ltd. You may not copy, reverse engineer, scrape, or systematically extract data from our platform without express prior written consent.
7. Governing Law & Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of the Republic of Zambia. Any dispute arising out of or relating to these Terms or your use of the platform shall be subject to the exclusive jurisdiction of the courts located in Lusaka, Zambia.
8. Contact Us
If you have questions or concerns regarding these Terms, please contact our legal and customer compliance team at: