Frequently Asked Questions
Find quick answers to common questions regarding ordering, Mobile Money payments, delivery routes, and customer care across Lusaka.
Our average delivery time is 20 to 45 minutes across Lusaka. Orders are prepared immediately at the nearest dark store or merchant partner and dispatched to active mobile couriers.
Contact Support
Can't find what you are looking for? Our friendly customer support team in Lusaka is available every day from 07:00 to 22:00.
Postack Customer Support Desk
Email: support@postackdelivery.com
In-App Support: Open any active order from your Orders page and select “Chat with Support” for instant live assistance.
Headquarters: Postack Delivery Ltd, Lusaka, Zambia