1. Introduction
Postack Delivery Ltd (“Postack”, “we”, “us”, or “our”) is committed to protecting your privacy and ensuring your personal data is handled securely and responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our webstore, use our customer applications, or interact with our courier services across Lusaka, Zambia.
2. Information We Collect
We collect information necessary to fulfill your grocery orders, calculate delivery fees, dispatch couriers, and communicate order progress:
- Account & Contact Data: Name, email address, mobile telephone number, and secure password hashes.
- Delivery Information: Physical delivery addresses, GPS coordinates, residential estate/apartment notes, and delivery contact numbers.
- Payment & Transaction Records: Order totals, transaction reference numbers, payment channel (MTN Mobile Money, Airtel Money, Zamtel, Visa/Mastercard). Note: Postack never receives, stores, or processes your secret Mobile Money PIN or full credit card CVV.
- Technical & Usage Information: Device type, browser characteristics, IP address, and platform interaction telemetry to ensure platform stability and prevent fraud.
3. How We Use Your Information
We use your personal data strictly for operational, fulfillment, and customer support purposes:
- Processing, picking, and packing your order at our dark stores and partner suppliers.
- Calculating accurate delivery distances and routing active couriers to your doorstep.
- Transmitting transaction authorization requests to Mobile Money gateways and payment processors.
- Sending real-time order status updates via SMS, push notifications, or email.
- Providing customer support and investigating delivery inquiries, missing items, or refund requests.
4. Sharing of Information
We do not sell, rent, or trade your personal data to third parties for advertising. We share information only with trusted service providers strictly necessary to deliver our services:
- Assigned Couriers: Couriers only receive the recipient name, drop-off address, and contact number for the duration of an active delivery assignment.
- Payment Gateways & Telecom Operators: Mobile Money operators (MTN, Airtel, Zamtel) and regulated card processors receive transaction amounts and MSISDNs required to process payment prompts.
- Law Enforcement: If required by valid legal process or court order under the laws of the Republic of Zambia.
5. Data Security & Storage
We implement industry-standard encryption protocols (TLS/HTTPS in transit, AES-256 at rest) and strict access controls to ensure your personal data is protected against unauthorized access, loss, or alteration.
6. Your Rights
You have the right to access, update, or request the deletion of your account information at any time. You can edit your profile details in your Account Settings or contact our data privacy team at support@postackdelivery.com.
7. Contact Our Privacy Desk
For questions or concerns regarding this Privacy Policy or how your personal information is managed: